We use industry-leading security measures to protect your money and personal information.
Every Monay user is verified through a rigorous identity verification process powered by Persona and Stripe. This helps prevent fraud and ensures you are sending money to real people, globally.
Access your account with Face ID, Touch ID, or your PIN. Your biometric data never leaves your device and is never stored on our servers.
All data transmitted between your device and our servers is encrypted using TLS 1.3. Your sensitive information is encrypted at rest.
Our systems monitor for suspicious activity 24/7. If we detect something unusual, we will alert you and may temporarily limit your account.
We comply with all applicable financial regulations including AML/KYC requirements. We are registered with FinCEN as a money services business.
We undergo regular security assessments and penetration testing by third-party firms to ensure our systems remain secure.
Choose a password that is at least 12 characters long and includes a mix of letters, numbers, and symbols. Do not reuse passwords from other accounts.
Use Face ID or Touch ID for an extra layer of security. It is faster and more secure than entering your PIN every time.
We will never ask for your password or PIN via email, text, or phone. If someone asks you to send money to receive a prize or payment, it is a scam.
Always use the latest version of the Monay app. Updates include security patches and new features to help protect your account.
If you notice any unauthorized transactions or suspicious activity on your account, contact us immediately at security@monay.com.